Privacy Policy

Ticxz B.V. (“Ticxz”, “we”, “us”, “our”) operates the Ticxz ticketing platform (the “Service”). For the personal data we process about you when you use the Service, create an account, or purchase a ticket, Ticxz B.V. acts as the data controller within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG).

• Company: Ticxz B.V.

• Contact for privacy matters: support@ticxz.com

Please note that Ticxz is a platform that enables event organizers (“Organizers”) to sell tickets. When an Organizer obtains your personal data through the Service to manage their event, that Organizer acts as an independent data controller for its own use of your data. This Privacy Policy describes how Ticxz processes your personal data; for questions about how an Organizer uses your data, please contact that Organizer directly.

Depending on how you use the Service, we may collect and process the following categories of personal data:

• Account data: Such as your name, email address, and a securely hashed password when you register an account.

• Order and ticket data : Such as the events and tickets you purchase, your booking reference, and the name and email address used for the order.

• Payment data: Payments are processed by our payment processor, Stripe. Ticxz does not collect or store your full card details; we receive only limited transaction information (such as confirmation of payment) from Stripe.

• Usage and technical data : Such as your IP address, device and browser information, and data collected through cookies and similar technologies when you use the Service.

• Communications and support data : The content of messages you send us, for example when you contact our support team or submit a contact form.

We only process your personal data where we have a legal basis to do so under Article 6 of the GDPR. The table below sets out our purposes and the corresponding legal bases:

a. Performance of a contract

To create and manage your account, process your ticket orders, deliver your tickets, send order confirmations, and provide customer support relating to your purchase.

b. Legitimate interests

To secure and improve the Service, prevent and detect fraud and abuse, maintain the safety and integrity of our platform, and carry out analytics to understand how the Service is used. We balance these interests against your rights and freedoms.

c. Legal obligation

To comply with legal obligations to which we are subject, such as tax, accounting, and statutory retention requirements under Dutch law.

d. Consent

Where required by law, we rely on your consent, for example for certain marketing communications and for non-essential cookies. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

We share your personal data only where necessary, and only with the following categories of recipients:

• Event Organizers: When you purchase a ticket, we share your name and contact information with the Organizer of that event so they can manage your entry and communicate important event-related information to you. The Organizer is an independent controller for its use of this data.

• Stripe: Our payment processor, which processes your payment securely. Your transaction is also subject to Stripe's own Services Agreement and Privacy Policy.

• Service providers: Hosting, email delivery, and other infrastructure providers that process data on our behalf as processors, under data processing agreements that require them to protect your data.

• Authorities: Public authorities or other third parties where we are required to do so by law or legal process.

We do not sell your personal data to third parties.

Under the GDPR, you have the following rights in relation to your personal data:

• The right to access your personal data and obtain a copy of it.

• The right to rectification of inaccurate or incomplete data.

• The right to erasure of your data (the 'right to be forgotten').

• The right to restrict processing of your data in certain circumstances.

• The right to data portability, allowing you to receive your data in a structured, commonly used, machine-readable format.

• The right to object to processing based on our legitimate interests.

• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@ticxz.com. We will respond to your request within the time limits set by the GDPR.

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).