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Creating a Scanner

This guide explains how to create and manage scanners in the dashboard so they can be used to check in attendees at your events.

Creating a New Scanner

To create a scanner:

  1. Navigate to the Scanner page from the dashboard sidebar
  2. Click the Scanner button
  3. Fill in the scanner details:
    • Name: A name to identify this scanner (6-50 characters)
    • Permissions: Choose "Scan" for scanning with filters, or "Admin" to also view check-in stats
    • Expire time: When the scanner's access should expire
  4. Click Create to create the scanner

Activating a Scanner

After creating a scanner, you need to activate it from the mobile app:

  1. Select the scanner from the list on the Scanner page — a QR code will appear
  2. On the mobile scanner app, go to QR Sign-in and scan the QR code
  3. The scanner status will change from New to Active

Note: the QR code can only be used once. Once a scanner is activated, the QR code can no longer be used to activate it again.

Managing Scanners

The Scanner page shows all scanners for the selected event with:

  • Scanner name and ID
  • Status (New, Active, Expired, Revoked)
  • Permission level
  • Created and expiration dates

Filtering and Searching

  • Filter by status: Use the tabs to filter by All, New, Active, Expired, or Revoked
  • Search: Search by name or device ID
  • Sort: Sort by created date (newest/oldest) or expiration date (soonest/latest)

Revoking Access

To permanently revoke a scanner's access:

  1. Select the scanner from the list
  2. Click the Revoke Access button
  3. Confirm the action

Once revoked, a scanner can no longer scan tickets. This action cannot be undone.

Deleting a Scanner

You can delete a scanner by selecting it and clicking the delete button.

Next Steps

After creating your scanners, you may want to:

  1. Learn how to use the scanner app
  2. Review analytics for check-in data