Ticxz

Orders

The Orders page allows you to track and manage all ticket purchases for your events. This guide explains how to use the order management features.

Accessing Orders

To view orders:

  1. Log in to your dashboard
  2. Click on "Orders" in the sidebar
  3. You will see a list of all orders for the selected event

Order List

The orders page displays a table with the following information:

  • Order date
  • Total amount
  • Customer email
  • Order status

Filtering and Searching

To find specific orders, you can:

  • Filter by status: Use the tabs to filter by All, Complete, Pending, Failed, Refund, or Refund Pending
  • Search: Search by email, booking code, or customer name
  • Sort: Sort by newest or oldest
  • Filter by time slot: For time-slotted events, filter orders by a specific time slot

Order Statuses

Orders can have the following statuses:

  • Pending: Payment initiated but not yet confirmed
  • Complete: Payment successful, tickets issued
  • Failed: Payment attempt was unsuccessful
  • Refund: Order has been fully refunded
  • Refund Pending: A refund is being processed

Viewing Order Details

Click on any order to open the order drawer, which shows:

  • Booking code: A unique reference for the order
  • Customer information: Email, name, and billing address
  • Order date and payment method: Including payment reference
  • Financial summary: Subtotal, platform fees, transaction fees, discount, net income, total, and refunded amount
  • Tickets: An expandable list of all tickets in the order, each showing ticket type, time slot, status, validity, and check-in status

Each ticket also has an activity timeline showing events like added to basket, checkout, payment complete/failed, check-in/check-out, and refund.

Order Actions

From the order details drawer, you can (with the appropriate access level):

  • Resend Email: Resend the order confirmation and tickets to the customer's email
  • Refund: Process a full or partial refund (admin access required). See Processing Refunds.
  • Edit: Update the customer's billing information (email, name, address, phone, gender, date of birth)

Next Steps

After understanding order management, you may want to:

  1. Understand the refund process
  2. Set up the scanner for checking in attendees
  3. Explore analytics for sales data