Ticxz

Creating an Event

This guide walks you through the process of creating a new event in the ticketing platform.

Getting Started

To create a new event:

  1. Log in to your dashboard
  2. Click on "Events" in the sidebar
  3. Click the "New event" button

Step 1: Select Event Type

Choose the type of event you want to create:

  • Standard: Events that take place a single time, without set time slots
  • Time-slotted: Events with multiple time slots that take place over a longer period of time
  • Seated: Events that sell tickets against a venue seat map, with assigned seats and/or general-admission zones (requires a published seat map design)

For more details on the differences, see Event Types.

Step 2: Basic Details

Enter the essential details about your event:

  • Event Name: A clear, descriptive name (2-100 characters, letters, numbers, and basic punctuation)
  • Description: Details about what attendees can expect (rich text editor, up to 5000 characters)
  • URL: A custom URL for your event's ticket shop (6-25 characters, lowercase letters, numbers, hyphens, and underscores). This cannot be changed after creation.

Step 3: Date and Time (Standard and Seated Events)

For standard and seated events, set when your event will take place:

  • Event start: The start date and time
  • Event end: The end date and time (must be after the start)

For time-slotted events, dates are managed through individual time slots after creation.

Seat Map (Seated Events Only)

When creating a seated event, pick a published seat map design from your organization. The design defines the venue layout — seats, GA areas, and decorations — that buyers will see in the shop. Only published designs are selectable. See Seat Maps for designing one if you don't have one yet.

Step 4: Location

Specify where the event will be held:

  • Street: Start typing to search using Google Maps autocomplete
  • House Number: Auto-filled from the address search
  • Postal Code: Auto-filled from the address search
  • City: Auto-filled from the address search
  • State/Province: Auto-filled from the address search
  • Country: Auto-filled from the address search

A map is displayed showing the selected location. You can drag the marker to fine-tune the exact position.

Completing Creation

Click "Create" to create your event. You will be redirected to the event settings page where you can configure the remaining details.

After Creation

Once your event is created, you'll need to complete the following setup through the event settings tabs:

  1. Branding: Upload a logo and banner image, customize colors and fonts
  2. Financial: Configure fee settings, VAT, and payment methods
  3. Ticket Types: Create the ticket types you want to sell
  4. Time Slots (time-slotted events): Set up your schedule on the Schedule page
  5. Seating (seated events): Open the Seating page and assign ticket types to seats and GA areas
  6. Publish: When everything is ready, publish your event to start selling tickets

Note: you can publish an event at any time, with or without Stripe. Selling paid tickets does require a connected Stripe account: without one, buyers reach the payment step but cannot complete it. Free tickets need no Stripe account at all.

Next Steps

After creating your event, you may want to:

  1. Set up ticket types
  2. Set up promo codes to offer discounts
  3. Customize the styling of your ticket shop
  4. Configure time slots for time-slotted events
  5. Design a seat map and assign ticket types to seats for seated events