Understanding Fees

This guide explains the fee structure in the ticketing platform and how to configure fees for your events.

Types of Fees

The platform involves two types of fees:

• Platform Fee: A flat fee per ticket charged by the ticketing platform (default: EUR 0.19 per ticket)
• Transaction Fee: The payment processing fee charged by Stripe, which varies by payment method

Who Pays the Fees

For each fee type, you can choose whether the customer or your organization pays:

• Paid by customer: The fee is added on top of the ticket price at checkout
• Paid by organization: The fee is deducted from your payout

These settings can be configured at the organization level (as a default) and overridden per event in the Financial tab of event settings.

Transaction fees are currently always paid by the organization. The "Transaction fees" setting is visible but locked, and transaction fees are never added to the customer's total.

Transaction Fee Rates

Transaction fees depend on the payment method and the customer's location:

Payment Method	EEA	UK	International
Card	1.5% + EUR 0.25	2.5% + EUR 0.25	3.25% + EUR 0.25
Apple Pay	1.5% + EUR 0.25	2.5% + EUR 0.25	3.25% + EUR 0.25
Google Pay	1.5% + EUR 0.25	2.5% + EUR 0.25	3.25% + EUR 0.25
iDEAL | Wero	EUR 0.35	-	-
Bancontact	EUR 0.29	-	-
Revolut Pay	1.5% + EUR 0.25	-	-

Configuring Fees

To configure your fee settings:

1. Go to Event Settings > Financial tab
2. Under "Platform fees", select "Paid by customer" or "Paid by organization"
3. "Transaction fees" is locked on "Paid by organization" for now

To set the default for all events, configure the same settings in Organization Settings.

VAT Settings

You can optionally display VAT information on tickets:

1. Enable the "Display VAT" toggle in the Financial tab
2. Set the VAT percentage (1-50%)

Note: this is a display setting only and does not influence the ticket price.

Payment Methods

Enable or disable specific payment methods in the Financial tab:

• Card (Visa, Mastercard, etc.)
• Apple Pay
• Google Pay
• iDEAL | Wero
• Bancontact
• Revolut Pay

Each payment method shows its associated transaction fee rates.

Fee Display at Checkout

When fees are passed to the customer, they are shown as separate line items at checkout:

• Platform Fees: Shown with a tooltip explaining the per-ticket fee amount
• Transaction Fees: Shown as a separate line item

When fees are paid by the organization, customers see only the ticket price. Because transaction fees are currently always paid by the organization, the Transaction Fees line never appears on new orders.

Next Steps

After configuring your fees, you may want to:

1. Set up your payment processing
2. Learn about the refund process
3. Create promo codes for discounts