Organizations

Organizations in the ticketing platform serve as the parent entity for managing events, users, and settings. This guide explains how organizations work and how to manage them effectively.

What is an Organization?

An organization represents your company, group, or entity that hosts events. It provides a way to:

Manage multiple events under one account
Control user access and permissions
Centralize billing and payment settings

Organization Dashboard

When you log in, you'll see your organization dashboard which provides:

Overview of all events associated with your organization
Access to organization-wide settings
User management tools

Creating an Organization

If you're new to the platform, you'll be prompted to create an organization during the sign-up process:

Enter your organization name
Provide basic contact information

Organization Settings

The organization settings page allows you to manage:

General Settings: Name, display name, email, and phone number
Financial Settings: Configure fee passing (platform/transaction fees), VAT settings, and allowed payment methods
Publish Settings: Manage the publication status of your organization

Publishing an Organization

When you publish your organization, your organization page will be published. Only published events will be shown here. If your organization is not published, none of your events (even those that are published) will be visible to customers.

Publishing does not require a connected Stripe account. Without one you can still run free events; paid orders cannot be completed until you finish Stripe onboarding.

Organization Hierarchy

The platform uses a hierarchical structure:

Organization: The top-level entity
Events: Individual events created by the organization
Time Slot: A timeslot for which tickets can be purchased (only time-slotted events)
Ticket Types: Different ticket options for each event
Orders: Customer purchases of tickets
Tickets: Tickets that belong to an order

This structure allows for efficient management of multiple events while maintaining centralized control.

Multiple Organizations

Some users may need to manage multiple organizations (for example, if you manage events for different clients). You can:

Create separate organizations for each client or business unit
Switch between organizations using the organization selector
Maintain different settings and user permissions for each organization
Connect a different Stripe account to each organization

Next Steps

After setting up your organization, you may want to: