Ticxz

Order Details

This guide explains the information available in the order details drawer and how to manage individual orders.

Accessing Order Details

To view the details of a specific order:

  1. Go to the Orders page in your dashboard
  2. Find the order using search or filters
  3. Click on the order to open the details drawer

Order Information

The order details drawer displays the following information:

Booking Details

  • Booking code: A unique reference code for the order (can be copied)
  • Email: The customer's email address
  • Customer name: First and last name
  • Checkout form answers: All non-empty contact, billing, and custom fields submitted with the order
  • Order date: When the order was placed
  • Payment method: How the customer paid (with provider logo)
  • Payment reference: The Stripe charge ID
  • Status: The current order status

Financial Summary

  • Subtotal: The ticket price before fees
  • Platform Fees: The platform fee amount (indicates if passed to customer)
  • Transaction Fees: The payment processing fee (indicates if passed to customer)
  • Discount: Any promo code discount applied
  • Net Income: Your earnings after fees
  • Total: The total amount charged
  • Refunded Amount: Shown if any refund has been processed

Tickets

Each ticket in the order can be expanded to show:

  • Type: The ticket type name
  • Timeslot: The time slot (for time-slotted events)
  • Status: The ticket status (New, Pending, Complete, Failed, Refunded, Refund Pending)
  • Valid: Whether the ticket is still valid
  • Checked-in: Whether the ticket has been scanned, and if so, the check-in time

Activity Timeline

Each ticket has an activity timeline showing all events in chronological order:

  • Added to basket
  • Checkout initiated
  • Payment complete or failed
  • Checked in / checked out
  • Refund processed

Available Actions

From the order details drawer, you can perform the following actions:

Resend Email

Send the order confirmation and tickets to the customer's email address again. A confirmation dialog will ask you to confirm before sending.

Refund

Process a full or partial refund for the order. Requires admin access. See Processing Refunds for the full refund flow.

Edit Customer Information

Update the customer's billing details:

  • Email address
  • Phone number
  • First name and last name
  • Gender
  • Date of birth
  • Full billing address (street, house number, postal code, city, state, country)

Order details like the total amount, order date, and status cannot be edited.

Next Steps

After managing order details, you may want to:

  1. Understand the refund process
  2. Set up the scanner for checking in attendees