Ticxz

Seat Maps

A seat map is a reusable visual layout of a venue. Seat maps belong to your organization and can be attached to any seated event, so you only need to design a venue once.

This guide covers designing and publishing seat maps. For attaching a published seat map to an event and assigning ticket types to seats, see Seated Events.

What is a Seat Map?

A seat map is a design: the visual layout of a venue, including individual seats, general-admission areas, and decorative elements like stages or walls.

The design itself does not contain prices or stock — those live on the event that uses the design. The same seat map can be reused across multiple events, each with its own ticket types and pricing.

The Seat Maps Page

To manage your organization's seat maps:

  1. Open the dashboard
  2. Click Seat Maps in the sidebar

The list shows every seat map in the organization with:

  • The seat map's name
  • Its status (Draft or Published)
  • Actions to edit, clone, or delete it

Creating a New Seat Map

  1. On the Seat Maps page, click New seat map
  2. Enter a name for the seat map
  3. Click Create to open the builder

New seat maps start in the Draft state.

The Builder

The builder is a visual canvas for placing seats and decorations.

  • Toolbar (top): the active tool and the Save and Publish buttons
  • Canvas (centre): the venue layout — pan and zoom to navigate
  • Inspector (right): properties for the currently selected element

Selection is standard: click an element to select, Shift-click to add to the selection, or Shift-drag on empty canvas to box-select multiple elements. Drag any selected element to move them together.

Tools

  • Select / pan — click to select elements, drag the canvas to pan
  • Place seat — click to drop a single seat; Shift-drag to fill a rectangle with seats on a regular grid
  • GA area — drag a rectangle for a general-admission area, then enter its name and capacity in the inspector
  • Rectangle — draw a decoration rectangle (non-sellable)
  • Text — drop a decoration text label (non-sellable)

Saving and Publishing

The toolbar shows a live status of Saved, Saving…, or Unsaved changes. Click Save to persist a draft. When everything is ready and saved, click Publish to finalise the design.

Element Types

Seat maps have two kinds of sellable elements.

Seat

A single sellable unit, rendered as a circle on the canvas.

  • Seat number (required) — the label that buyers will see, e.g. A1, B5. Each seat must have a number.
  • When multiple seats are selected, the inspector offers an Auto-number action that labels them in sequence.

Seats represent assigned seating: each seat is sold once, to one buyer.

GA Area

A general-admission zone, rendered as a resizable rectangle.

  • Name (required to publish) — a buyer-visible name for the area, e.g. Standing or Floor
  • Width / Height — the size of the rectangle on the canvas
  • Capacity — how many people the area holds; this must be a whole number of at least 1

A GA area is one element with a capacity, not a grid of invisible seats. Buyers pick how many GA tickets they want; the area's capacity decrements by that quantity.

Decorations

Decorations are non-sellable visual aids that help buyers orient themselves on the seat map. They have no effect on ticket sales.

  • Decoration rectangle — a labelled rectangle (e.g. a stage, bar, or wall) with editable text, font size, width, and height
  • Decoration text — a free-floating text label with editable text and font size

Drafts and Published Designs

Seat maps have two statuses:

  • Draft — fully editable. Add, move, resize, relabel, or delete elements freely. Drafts cannot be attached to events.
  • Published — finalised and immutable. The design can be attached to events and sold against, but its layout can no longer be edited.

This immutability is intentional: once an event is selling tickets against a seat map, the seats and their identifiers must not shift underneath buyers mid-sale.

Editing a Published Seat Map

To change a published seat map, clone it from the Seat Maps page. Cloning creates a new draft you can edit and then publish as a separate seat map. The original published design is preserved so any events already using it stay stable.

Deleting

You can delete drafts you no longer need. Published designs are kept to guarantee that historical events remain consistent.

Next Steps

After publishing a seat map, you can:

  1. Create a Seated event and assign tickets
  2. Set up ticket types — these are what allocations on the seating page draw from