Ticxz

Ticket Groups

Ticket groups allow you to organize ticket types into logical categories that display as expandable cards in your event shop. This feature is available for standard (one-off) events only.

Understanding Ticket Groups

Ticket groups let you bundle related ticket types together. In the shop, each group appears as a clickable card that expands to reveal the ticket types within it. When groups are turned off, the shop still shows a single card called "Tickets" with every ticket type in it.

Key characteristics:

  • Groups are only available for standard (one-off) events
  • Each group can contain multiple ticket types
  • Ticket types can be assigned to one group at a time
  • Groups are displayed in order based on their position
  • Inactive or deleted groups are hidden from the shop

Creating Ticket Groups

To create a new ticket group:

  1. Navigate to the Tickets page from the dashboard
  2. Switch to the "Groups" tab
  3. Click the "Ticket Group" button
  4. Fill in the group details:
    • Group name: A descriptive name for the group (e.g., "General Admission", "VIP Packages")
    • Active: Whether the group is visible in the shop
    • Ticket types: Select which ticket types belong to this group
  5. Click "Confirm" to create the group

Group Settings

When creating or editing a ticket group, you can configure:

  • Name: The display name shown in the shop
  • Active: Toggle visibility in the shop
  • Ticket types: Choose which ticket types are included in this group

Managing Ticket Groups

After creating groups, you can:

  • Edit: Modify group name, status, or assigned ticket types
  • Delete: Remove a group permanently

Deleting a group does not delete the ticket types within it - they simply become ungrouped.

Shop Behavior

When ticket groups are configured:

  • The shop displays expandable cards instead of a flat ticket list
  • Each card shows the group name, number of ticket types, and availability
  • Clicking a card expands it to show the ticket types within
  • A dot badge appears on groups that have items in the basket
  • Groups with items in the basket are highlighted with a colored outline

When groups are turned off, the shop shows one card called "Tickets" holding every ticket type, so the layout stays the same either way.

Best Practices

  • Use descriptive group names that help customers understand what's included
  • Keep the number of groups manageable (3-5 is ideal)
  • Place the most popular groups first by adjusting their position
  • Use groups to separate different tiers (e.g., "Standard", "Premium", "VIP")

Next Steps

After setting up your ticket groups, you may want to:

  1. Configure ticket types for each group
  2. Set event-level ticket limits to cap total sales or basket size
  3. Create promo codes for special discounts
  4. Customize the styling of your ticket shop