Guest list orders let you hand out free tickets from the dashboard, without the guest going through the shop or paying anything. Use them for artists, press, staff, competition winners, or anyone else who should be on the door.
The tickets exist and are valid the moment the dialog closes. There is no payment step and nothing to confirm afterwards. The guest receives the same order confirmation email as a paying customer, with their tickets attached.
What the dialog shows depends on the type of event.
Every ticket type for the event is listed with a quantity stepper. Pick how many of each you want.
Pick the time slot first, and the ticket types that occurrence sells appear underneath it. To put a guest on more than one occurrence in the same order, click "Add time slot" and pick a second slot. Each slot can only be used once per order.
The seat map opens inside the dialog. Click a seat to assign it, or click a general admission area and set a quantity. Selected seats are highlighted.
Guest list tickets are always free. The order total is zero regardless of what the ticket types normally cost, and no platform or transaction fees are charged on them.
The ticket type's normal price is shown next to each row so you know what you are giving away, but nothing is charged.
Guest list ordering is an operator tool, so the usual shop restrictions do not apply:
Remaining capacity is the one restriction that does still apply by default. Each row shows how many tickets are left, and the plus button stops once you reach that number.
Tick "Ignore capacity limits" to add tickets beyond what is available. This works for ticket types, time slots and general admission areas.
It never applies to individual seats. Two people cannot sit in the same seat, so a seat that is already taken is always refused, whether or not the checkbox is ticked.
Going over capacity closes sales for that ticket type. Once used plus reserved exceeds the total, the ticket type counts as sold out and the shop stops selling it. This is intended, since the inventory really is gone, but it does mean comping past a limit ends public sales for that type. Raise the ticket type's quantity first if you still want to sell more.
Comped tickets are real tickets:
They contribute zero to revenue, which does pull down averages such as revenue per ticket and average order value.
If a guest cancels, or you made a mistake, you can take the tickets back.
For a free order the button reads "Invalidate" instead of "Refund", because there is no money to send back. It is the same dialog either way.
Invalidating happens immediately, with no waiting on a payment provider:
You can invalidate part of an order. Tickets you leave selected are untouched and keep working.